Return Information

We want you to love your purchase from Elkyma! If, for any reason, you're not completely satisfied, we're here to help. Returns are accepted within 14 days from the date of purchase. To facilitate smooth returns, a return fee of 5 euros will be applied, which will be deducted from your refund.

Return Eligibility

Items must be in their original condition, unwashed and unused.

Please ensure that the item is securely packaged to prevent damage during transit.

Initiating a Return

Contact our customer support team at

hello@elkyma.com

Provide your order number and details of the item(s) you wish to return.

Await instructions on how to proceed with the return.

Refund

Once your return is received and inspected, we will process your refund within 14 working days. We will refund you the purchase price after deduction of the return costs of a total of 5.00€ on the payment method selected in the payment process.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please initiate a return and place a new order.

Thank you for choosing Elkyma. If you have any questions or concerns, feel free to reach out to our customer support team.

Happy shopping!